Returns & Refund Policy

• Device powers on and all core functions operate correctly
• All physical buttons, ports, speakers, microphones, and cameras work as expected
• The screen is free from cracks, dead pixels, discolouration, or burn-in
• All items on the invoice are present — charger, earphones, documentation, and accessories
• IMEI or serial number on the device matches the box and your receipt

If you wish to exchange your device for any reason other than a manufacturing defect, you may do so within one (1) calendar day of your purchase date — subject to all of the following conditions:

• Device is returned in Original Condition — unused, unopened, and with all manufacturer seals fully intact
• All original accessories, packaging, documentation, and warranty cards are included
• Original Proof of Purchase (receipt or invoice) is presented
• Request is made within one (1) calendar day of the purchase date

• Devices with broken, removed, or tampered manufacturer seals
• Devices that have been powered on, activated, or used in any way
• Devices returned without original packaging, all accessories, or documentation
• Accessories, cables, earphones, and cases once removed from the original packaging
• Pre-owned devices (all pre-owned sales are final, subject to Store Warranty)
• Devices purchased more than one (1) calendar day before the exchange request
• Devices showing any sign of physical damage, liquid exposure, or tampering

For online purchases on www.onestop.ng, contact our customer support team within one (1) calendar day of delivery confirmation. The device must be returned in Original Condition to a designated OneStop outlet or via our approved courier service. Requests submitted after the one-day window will not be accepted.

All devices sold by OneStop are covered by a fourteen (14)- calendar-day Limited Store Warranty from the date of purchase. The warranty covers confirmed manufacturing defects arising under normal conditions of use, subject to inspection and verification by our After-Sales Unit.

Where a valid warranty claim is confirmed, OneStop will offer one of the following remedies at our discretion:

• Repair — carried out by our After-Sales Unit or an authorised service centre
• Replacement — same or equivalent model, subject to stock availability
• Store Credit — equivalent to the original purchase price, valid for 90 days

1. 1
   Contact Us Within the Warranty Period

   Reach our After-Sales Unit in-store or via www.onestop.ng/support within 14 days of purchase.
2. 2
   Present Your Proof of Purchase

   Bring your original receipt or digital invoice and the original product packaging.
3. 3
   Submit for Inspection

   Our technical team will inspect the device to confirm whether a manufacturing defect is present.
4. 4
   Receive Our Decision

   We will communicate our findings and proposed remedy within five (5) business days of receiving the device.

New devices may also carry a separate Manufacturer's Warranty, administered exclusively by the manufacturer's authorised service centres in Nigeria. OneStop does not administer or accept responsibility for the Manufacturer's Warranty. Please confirm warranty terms directly with the manufacturer at the time of purchase.

Where a warranty remedy or approved exchange results in a credit being due to you, OneStop will issue Store Credit equal to the purchase price (less any applicable restocking fee). Store Credit:

• ✦ Is valid for ninety (90) calendar days from the date of issue
• ✦ Is redeemable at any OneStop outlet or on www.onestop.ng
• ✦ Is non-transferable and cannot be exchanged for cash
• ✦ Is issued in the name of the original purchaser only

Nothing in this Policy limits or excludes any statutory right you may have under the Federal Competition and Consumer Protection Act (FCCPA) 2018 or other applicable Nigerian legislation. Where any provision of this Policy conflicts with your statutory rights, your statutory rights will prevail.

If you receive an item that does not match your order, contact us within 48 hours of delivery via www.onestop.ng/support. Include your order number, a description of the item received, and clear photographs. We will arrange collection and dispatch of the correct item at no additional cost.

If your device arrives visibly damaged, please refuse delivery where possible and contact us immediately. If you have accepted delivery, notify us within 24 hours with photographic evidence. Claims submitted after 24 hours of delivery will not be accepted.

If any accessory listed on your invoice is missing from your delivery, notify us within 48 hours of receiving your order. We will verify against our packing records and dispatch missing items promptly.